Distribution information

We are using YunExpress to ship our international orders.  For all other shipping options and countries, please shop CrossoverCove from our international retailers here.

We know how exciting it is to receive your CrossoverCove, especially if you've ordered your case for a specific occasion, we’ll do our best to make sure you receive your order ASAP! Here are some typical questions and answers to help you out.

INTERNATIONAL SHIPPING RATES AND ESTIMATED SHIPPING TIMES:

All international shipping rates and transit times vary per location - please allow 24-72 hours for your tracking to update with final delivery information. Orders being shipped internationally can take 6-15 business days to arrive, once the order has been shipped from our facility. 

Please note there may be some delivery delays in the worst air quality regions.  Our goal continues to keep the delivery commitments while making sure all our drivers and staff are safe.  If conditions change for the worst we will advise.

Here are some typical questions and answers to help you out!

When will my order be shipped? 

We do our best to ship your case the following business day. Sometimes it can take up to 3 business days to process the order before it's shipped. We appreciate your patience during this process. 

Why hasn’t my tracking link been updated?

Your tracking link will be able to provide up-to-date information on the status of your order. Tracking links don’t always get updated daily, links can take 48-72 hours to update. If it hasn’t been updated, don’t worry, your package is still on its way to you! 

Why haven't I received my tracking information? 

Please be sure to check your spam/junk folder as the email with your tracking information may have gone in there. If you are still having trouble locating an email with your tracking information please email our support team and we would be happy to provide that information for you. 

I didn’t get my package in 7 days, is it lost?

If your order hasn’t arrived within the standard delivery time it doesn’t mean it’s lost. Packages can be delayed for a number of reasons, always check with your local postal service they’ll be able to provide up-to-date information. 

My package says delivered but I don’t have my case.

CrossoverCove cannot be held liable for packages that have been marked delivered by the mail courier that have not been received such as lost or stolen. Please contact the courier and they’ll be able to help track down your package! We want to make sure you get your case and we’ll do our best to help you track it down.

**Please note that transit time to the processing can take up to 2 weeks depending on your location. 

**All orders require 1-3 business days for processing before they are shipped. 

**THESE ARE ESTIMATED DELIVERY TIMES. CrossoverCove IS NOT GUARANTEEING DELIVERY DATES! PLEASE NOTE AND DELIVERY TIMES MAY VARY**